💌 Vouchers and paid plans

How do I purchase a voucher online?


To purchase a voucher online:


  1. Use the search bar to find the venue you’d like to purchase the voucher from.
  2. Scroll down to the Vouchers section and choose the voucher you’d like to purchase.
  3. Add the quantity and click Continue.
  4. Choose a recipient - decide whether it’s a treat for you, Print as gift, or Email as a gift.
  5. If you Print as a gift, add a name, personalised message, and click Continue. Go to See print preview to see what your voucher will look like.
  6. If you Email as a gift, add a name, email address, personalised message, and click Continue. This will override the default voucher title and description.
  7. When you get to checkout, select or add your preferred payment method and Pay now. If you don’t already have a Fresha account, you’ll be asked to create one.
  8. Any vouchers that have been purchased through Fresha will be displayed under My vouchers.

How do I redeem a voucher?


Once your service has been completed and you go to check out, you’ll need to present the voucher code from the original invoice to the service provider. Depending on whether you purchased the voucher for yourself or have received one as a gift, you can find you voucher code in one of the following places:


  • Under My vouchers on your Fresha account
  • On the printed voucher you received.
  • In the email you were sent confirming a voucher had been sent to you.

Once the voucher code has been located, present it to the service provider and the cost of the service will be automatically deducted from the value of the voucher.


If the service costs more than the value of the voucher, you can pay the outstanding balance with an alternative payment method. If the service costs less than the value of the voucher, you can use the remaining balance on your next appointment.


How do I purchase a paid plan online?


To purchase a paid plan online:


  1. Use the search bar to find the venue you’d like to purchase a paid plan from.
  2. Scroll down to the Paid plans section and choose the plan you’d like to purchase.
  3. If you’re happy with the plan you’ve selected, click Continue.
  4. When you get to checkout, select or add your preferred payment method and Pay now. If you don’t already have a Fresha account, you’ll be asked to create one.
  5. Any paid plans that have been purchased through Fresha marketplace will be displayed under My paid plans.

How do I book an appointment with my paid plan?


To book an appointment with a paid plan:


  1. Use the search bar or My paid plans to find the venue you purchased the plan from.
  2. Select a service that’s included with your plan and book an appointment.
  3. Once confirmed, you’ll receive a booking confirmation to your registered email address. Each session will be automatically deducted from the paid plan. You can see how many remaining sessions you have under My paid plans.

Didn't find the answer? Contact your service provider for more information about your appointment. For anything else, contact our support team.

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